Patient Engagement Solutions Market By Delivery Type, By Component (Software, Services), By End-use, By Application, By Therapeutic Area- Global Industry Analysis, Share, Growth, Regional Outlook and Forecasts, 2021-2027

The global Patient Engagement Solutions market gathered revenue around USD 15.9 Billion in 2020 and market is set to grow USD 71.2 Billion by the end of 2027 and is estimated to expand at a modest CAGR of 22.4% during the prediction period 2021 to 2027.

Growth Factors:

The market is expected to register exponential growth due to the adoption of m-health; increasing prevalence of chronic conditions such as diabetes, asthma, and arthritis; improved healthcare services; enhanced patient education; patient data tracking; and diagnostic treatment.

In January 2021, the Biden-Harris administration opened a “Special Enrollment Period”. Under this action, Americans to sign up for health coverage and roll back attacks on the Medicaid, Affordable Care Act, and access to reproductive health care. Hence, such orders meet the healthcare requirements formed by the COVID-19 outbreak, it will protect access to reproductive health care, and make health care system easier and more unbiassed. Such initiatives are anticipated to drive the demand for these services over the forecast period.

As healthcare providers were battling with the constant upsurge in numerous cases, patients were looking to digital technologies for the support which promoted the adoption of a product. The outbreak has resulted in the introduction of multiple COVID-19- related features patient engagement solutions by various players. The growing number of smartphone users around the globe expedited the adoption of mHealth across the sector both from providers and consumers which in turn, has augmented the dependability of patients on mHealth apps.

Moreover, in March 2019, the American Medical Association entered a collaboration with Patient Point with the aim to access point of care to help prevent the occurrence of cardiovascular diseases and type 2 diabetes. Using Patient Point technology, approximately 6,500 practicing doctors across U.S. are expected to educate individuals regarding disease prevention. Programs such as these are expected to drive market growth over the forecast period.

This research report purposes at stressing the most lucrative growth prospects. The aim of the research report is to provide an inclusive valuation of the Patient Engagement Solutions market and it encompasses thoughtful visions, actualities, industry-validated market findings, historic data, and prognoses by means of appropriate set of assumptions and practice. Global Patient Engagement Solutions market report aids in comprehending market structure and dynamics by recognizing and scrutinizing the market sectors and predicted the global market outlook.

Report Coverage

Report Scope Details
Market Size USD 71.2 Billion by 2027
Growth Rate CAGR of 22.4% From 2021 to 2027
Base Year 2020
Forecast Period 2021 to 2027
Historic Data 2017 to 2020
Report coverage Growth Factors, Revenue Status, Competitive Landscape,  and Future Trends
Segments Covered Therapeutic area, application, delivery type, component, end-use and Region
Regional Scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa (MEA)
Companies Mentioned  Allscripts Healthcare Solutions; McKesson Corporation; Orion Health Ltd.; Cerner Corporation; Phytel Inc.; Medecision Inc.; GetWellNetwork Inc.; YourCareUniverse Inc.; Lincor Solutions Ltd.; Athenahealth, Inc.

COVID-19 Impact Assessment on Market Landscape

The report comprises the scrutiny of COVID-19 lock-down impact on the income of market leaders, disrupters and followers. Since lock down was instigated differently in diverse regions and nations, influence of same is also dissimilar across various industry verticals. The research report offers present short-term and long-term influence on the market to assist market participants across value chain makers to formulate the framework for short term and long-lasting tactics for recovery and by region.

Patient Engagement Solutions market Report empowers readers with all-inclusive market intelligence and offers a granular outline of the market they are operational in. Further this research study delivers exceptional combination of tangible perceptions and qualitative scrutiny to aid companies accomplishes sustainable growth. This report employs industry-leading research practices and tools to assemble all-inclusive market studies, intermingled with pertinent data. Additionally, this report also emphases on the competitive examination of crucial players by analyzing their product portfolio, pricing, gross margins, financial position, growth approaches, and regional occurrence.

Segments covered analysis

By Delivery Type analysis

The web/cloud-based segment dominated the market for patient engagement solutions and held the largest revenue share of 80.0% in 2020. The adoption of these portals is increasing at an alarming rate owing to remote access to real-time data tracking, integrated features, easy accessibility, insignificant handling costs, and easy data backup.

 Due to the aforementioned reasons, companies are investing in web/cloud-based patient engagement solutions. For instance, in May 2020, Microsoft launched its first sector-specific cloud i.e., Microsoft Cloud for Healthcare. The platform purposes to aid providers to advance patient engagement and association among health teams by features comprising telehealth and data analytics.

On-premise services provide patient data security, easy retrieval, and ease of access. The inclination for on premise services is primarily due to complete access to the information within the premises.

By End-use analysis

The providers segment dominated the market for patient engagement solutions and held the largest revenue share of 56.3% in 2020. It is anticipated to register lucrative growth during the forecast period. Providers support better patient engagement solutions owing to improved utilization of routine care processes, patient portals for accessing information and making complex healthcare decisions.

The payers segment held the second-largest revenue share in 2020 as payers are using modalities that promote widespread coverage and enable value-based care delivery. To enhance growth, the payers are intending to manage patient care and connect patients at each stage of the treatment.

By Application analysis

The health management segment dominated the market for patient engagement solutions and held the largest revenue share of over 41.4% in 2020. Quick response and enhanced patient compliance for care are the major driving factors for the segment. In May 2019, as per the National Coordinator for Health Information Technology, U.S., hospitals 51.2% of patients were offered online access to their medical records.

The home healthcare management segment is expected to be the fastest-growing segment during the forecast period as this solution helps the patients to maintain appointment schedules, online bill payments, and communicate with the healthcare providers from their homes.

By Component Insights analysis

The software segment dominated the market for patient engagement solutions and held the largest revenue share of around 49.0% in 2020. Software is simple to install and use, easy to obtain specific drug information and helps in efficient digital transfer of the prescription. Patient engagement solutions software is used in varied segments such as healthcare management, home healthcare management, and others. Some of the popular software used as patient engagement solutions are NextGen Office—a cloud-based EHR, Kareo is a web-based medical billing and practice management solution, athenahealth’s cloud-based EHR, and others. The software segment is further categorized as integrated and standalone.

By Therapeutic Area analysis

The chronic diseases segment dominated the market for patient engagement solutions and held a major revenue share of over 43.2% in 2020. Patients suffering from chronic disorders need monitoring and training about diseases. Patient engagement solutions help the patients to connect with their healthcare providers from remote locations, thereby enabling the streamlined flow of information, patient feedback, and other health-related data. For instance, in November 2019, CDC had funded 13 state arthritis management and prevention programs aimed at improving the quality of life and patient monitoring for rural arthritis patients.

Regional analysis:

North America dominated the patient engagement solutions market and accounted for the largest revenue share of over 38.4% in 2020. The dominance is due to key drivers inclusive of the adoption of mhealth and EHR, and growing investment in patient engagement software by the major companies. Moreover, increasing awareness level coupled with government spending on the healthcare sector is further expected to accelerate the growth. With the wider adoption of innovative technologies amongst the population, this region is likely to dominate the market.

In Europe, the market held the second-largest revenue share in 2020 owing to publicly funded systems, such as the National Health Services (NHS) in the U.K. For instance, by 2020 the NHS is set to go completely paperless and offered patient access to EHR in 2018. In the Asia Pacific, the market is expected to show lucrative growth during the estimated period. The need to develop new systems, replacement and progression of medical infrastructure is anticipated to address the market with lucrative growth opportunities over the forecast period. Economic development in countries such as India and China is also supporting the growth of this region.

Competitive Rivalry

Foremost players in the market are attentive on adopting corporation strategies to enhance their market share. Some of the prominent tactics undertaken by leading market participants in order to sustain the fierce market completion include collaborations, acquisitions, substantial spending in R&D and the improvement of new-fangled products or reforms among others.

Major manufacturers & their revenues, percentage splits, market shares, growth rates and breakdowns of the product markets are determined through secondary sources and verified through the primary sources.

  • Company Overview
  • Company Market Share/Positioning Analysis
  • Product Offerings
  • Financial Performance
  • Recent Initiatives
  • Key Strategies Adopted by Players
  • Vendor Landscape
  • List of Suppliers
  • List of Buyers

Some of the prominent players in the Patient Engagement Solutions Market include: Allscripts Healthcare Solutions; McKesson Corporation; Orion Health Ltd.; Cerner Corporation; Phytel Inc.; Medecision Inc.; GetWellNetwork Inc.; YourCareUniverse Inc.; Lincor Solutions Ltd.; Athenahealth, Inc.

Segments Covered in the Report

This research report offers market revenue, sales volume, production assessment and prognoses by classifying it on the basis of various aspects. Further, this research study investigates market size, production, consumption and its development trends at global, regional, and country level for the period of 2017 to 2027 and covers subsequent region in its scope:

  • By Component 

    • Software

      • Standalone

      • Integrated

    • Services

      • Consulting

      • Implementation     

      • Education

      • Others

    • Hardware

  • By Delivery Type 

    • Web-based/Cloud-based

    • On-premise

  •  By End-Use 

    • Payers

    • Providers

    • Individual Users

  • ByApplication 

    • Social Management

    • Health Management

    • Home Healthcare Management

    • Financial Health Management

  • By Therapeutic Area 

    • Chronic diseases

      • Obesity

      • Diabetes

      • Cardiovascular

      • Others

    • Fitness

    • Women's Health

    • Mental Health

    • Others

By Geography

North America

  • U.S.
  • Canada


  • Germany
  • France
  • United Kingdom
  • Rest of Europe

Asia Pacific

  • China
  • Japan
  • India
  • Southeast Asia
  • Rest of Asia Pacific

Latin America

  • Brazil
  • Rest of Latin America

Middle East & Africa (MEA)

  • GCC
  • North Africa
  • South Africa
  • Rest of Middle East & Africa

Highlights of the Report:

  • Market Penetration: Comprehensive information on the product portfolios of the top players in the market.
  • Product Development/Innovation: Detailed insights on the upcoming technologies, R&D activities, and product launches in the market
  • Competitive Assessment: In-depth assessment of the market strategies, geographic and business segments of the leading players in the market
  • Market Development: Comprehensive information about emerging markets. This report analyzes the market for various segments across geographies
  • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the market

Research Methodology

In the study, a unique research methodology is utilized to conduct extensive research on the growth of the Patient Engagement Solutions market, and reach conclusions on the future growth parameters of the market. This research methodology is a combination of primary and secondary research, which helps analysts ensure the accuracy and reliability of the conclusions.

Secondary resources referred to by analysts during the production of the Patient Engagement Solutions market study are as follows - statistics from government organizations, trade journals, white papers, and internal and external proprietary databases. Analysts have also interviewed senior managers, product portfolio managers, CEOs, VPs, marketing/product managers, and market intelligence managers, all of whom have contributed to the development of this report as a primary resource.

Comprehensive information acquired from primary and secondary resources acts as a validation from companies in the market, and makes the projections on the growth prospects of the Patient Engagement Solutions markets more accurate and reliable.

Secondary Research

It involves company databases such as Hoover's: This assists us recognize financial information, structure of the market participants and industry competitive landscape.

The secondary research sources referred in the process are as follows:

  • Governmental bodies, and organizations creating economic policies
  • National and international social welfare institutions
  • Company websites, financial reports and SEC filings, broker and investor reports
  • Related patent and regulatory databases
  • Statistical databases and market reports
  • Corporate Presentations, news, press release, and specification sheet of Manufacturers

Primary Research

Primary research includes face-to face interviews, online surveys, and telephonic interviews.

  • Means of primary research: Email interactions, telephonic discussions and Questionnaire based research etc.
  • In order to validate our research findings and analysis we conduct primary interviews of key industry participants. Insights from primary respondents help in validating the secondary research findings. It also develops Research Team’s expertise and market understanding.

Industry participants involved in this research study include:

  • CEOs, VPs, market intelligence managers
  • Procuring and national sales managers technical personnel, distributors and resellers
  • Research analysts and key opinion leaders from various domains

Key Points Covered in Patient Engagement Solutions Market Study:

  • Growth of Patient Engagement Solutions in 2021
  • Market Estimates and Forecasts (2017-2027)
  •  Brand Share and Market Share Analysis
  •  Key Drivers and Restraints Shaping Market Growth
  •  Segment-wise, Country-wise, and Region-wise Analysis
  •  Competition Mapping and Benchmarking
  •  Recommendation on Key Winning Strategies
  •  COVID-19 Impact on Demand for Patient Engagement Solutions and How to Navigate
  •  Key Product Innovations and Regulatory Climate
  •  Patient Engagement Solutions Consumption Analysis
  •  Patient Engagement Solutions Production Analysis
  •  Patient Engagement Solutions and Management